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Operations Coordinator (Aesthetic Clinic)

Besst Group > Jobs > Coordinator > Operations Coordinator (Aesthetic Clinic)

Job Description

The Operations Coordinator will support the Branch Manager in daily operations, coordinate appointments and client follow-ups, and promote treatments and services to achieve sales targets while ensuring an exceptional client experience.

Key Responsibilities

  • Support the Branch Manager in daily branch operations.
  • Handle incoming calls, online inquiries, and outbound client follow-ups.
  • Schedule, confirm, and follow up on appointments for doctors and therapists.
  • Promote and sell treatments, packages, and products through upselling and cross-selling.
  • Achieve sales, collection, lead conversion, and KPI targets.
  • Deliver excellent customer service, follow up on treatment satisfaction, and handle complaints.
  • Maintain accurate client records, treatment documentation, and signed consent forms.
  • Process client payments and prepare timely operational and sales reports.
  • Coordinate sales, marketing, and business development events.
  • Perform opening and closing duties and cover for the Branch Manager when required.

Requirements

  • Bachelor’s degree or equivalent in Health Management, Public Health, or a paramedical field.
  • 3–5 years of relevant experience.
  • Good communication skills.
  • Strong marketing and sales skills.
  • Effective persuasion skills.
  • Ability to work effectively as part of a team.
  • Ability to identify problems and resolve them.
  • Customer-focused and service-oriented approach.
  • Outgoing, energetic, and friendly personality.
  • Willingness to travel between branches and flexibility with working hours based on business needs.

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