Operations Coordinator (Aesthetic Clinic)

Job Description

The Operations Coordinator will support the Branch Manager in daily operations, coordinate appointments and client follow-ups, and promote treatments and services to achieve sales targets while ensuring an exceptional client experience.

Key Responsibilities

Support the Branch Manager in daily branch operations.
Handle incoming calls, online inquiries, and outbound client follow-ups.
Schedule, confirm, and follow up on appointments for doctors and therapists.
Promote and sell treatments, packages, and products through upselling and cross-selling.
Achieve sales, collection, lead conversion, and KPI targets.
Deliver excellent customer service, follow up on treatment satisfaction, and handle complaints.
Maintain accurate client records, treatment documentation, and signed consent forms.
Process client payments and prepare timely operational and sales reports.
Coordinate sales, marketing, and business development events.
Perform opening and closing duties and cover for the Branch Manager when required.

Requirements

Bachelor’s degree or equivalent in Health Management, Public Health, or a paramedical field.
3–5 years of relevant experience.
Good communication skills.
Strong marketing and sales skills.
Effective persuasion skills.
Ability to work effectively as part of a team.
Ability to identify problems and resolve them.
Customer-focused and service-oriented approach.
Outgoing, energetic, and friendly personality.
Willingness to travel between branches and flexibility with working hours based on business needs.

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Operations Coordinator (Aesthetic Clinic)

Job Description

Key Responsibilities

Requirements

Apply Now

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