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Housekeeping Manager

Besst Group > Jobs > Hospitality > Housekeeping Manager

Job Description

The Housekeeping Manager is responsible for overseeing housekeeping, site cleaning, waste management, and laundry operations while ensuring high standards of cleanliness, hygiene, and service delivery across the residential compound. The role manages subcontracted housekeeping staff, controls inventories and budgets, coordinates operational requests through Odoo, prepares reports and SOPs, and acts as the main point of contact for housekeeping-related matters. The position also supports resident services, staff training, and overall operational efficiency in coordination with the Facilities Management team.

Key Responsibilities

  • Point of contact for residents on housekeeping-related matters.
  • Managing and coordinating day-to-day site cleaning, waste management, laundry operations, and housekeeping services using subcontracted cleaning staff.
  • Preparing schedules and procedures for all areas under the role.
  • Maintaining high cleaning standards across the site.
  • Managing tasks, issues, documentation, queries, and requests raised by the Residential Services Office in relation to housekeeping, site cleaning, and waste management.
  • Maintaining signage and roadways across the site.
  • Controlling stock and equipment inventory, including uniforms and Diversey chemicals.
  • Monitoring and controlling housekeeping department expenses.
  • Issuing monthly reports on material usage, services provided, attendance, and laundry services.
  • Exploring ways to increase business and revenue.
  • Preparing budgets and issuing SOPs.
  • Managing work orders through Odoo, including technical and general work requests related to housekeeping, site cleaning, and waste management.
  • Liaising with the FM Technical and Services team leaders.
  • Supporting the Residential Services Office during the absence of the Residential Services Manager.
  • Preparing management updates as requested.
  • Managing keys.
  • Delivering regular internal training to housekeeping staff.
  • Keeping the Facilities Manager fully updated on issue resolution.
  • Carrying out any other responsibilities assigned by management.

Key Requirements

  • Bachelor’s Degree or Diploma in Hospitality Management
  • Minimum 7 years of experience in Housekeeping within luxury hotels
  • Previous supervisory or managerial experience in a 5-star property
  • Strong command of the English language (all interviews will be conducted in English)

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