The Branch Manager will oversee daily branch operations, lead and develop the team, and coordinate with medical and administrative staff to deliver exceptional client service, achieve sales targets, and maintain operational efficiency.
Key Responsibilities
Oversee daily branch operations and ensure smooth workflow.
Achieve sales, revenue, and collection targets while maintaining branch profitability.
Lead, coach, and evaluate staff to improve sales and service performance.
Deliver an excellent patient experience and resolve complaints promptly.
Conduct client consultations, including upselling and cross-selling treatments, packages, and products.
Manage staff schedules, appointments, and coordination with doctors.
Develop sales, marketing, and business development plans to attract and retain clients.
Oversee inventory, stock usage, expiry monitoring, procurement, and equipment maintenance.
Ensure compliance with company procedures, licensing requirements, and health authority standards.
Monitor KPIs, maintain accurate financial and operational records, and submit regular reports.
Requirements
Bachelor’s degree or equivalent in Health Management, Public Health, or a paramedical field.
5–7 years of relevant experience.
Advanced leadership and team management skills.
Strong communication and interpersonal skills.
Excellent customer service skills and a service-oriented approach.
Strong sales, marketing, and persuasion skills.
Ability to organize, plan, prioritize, and multitask.
Effective decision-making and problem-solving abilities.
Ability to work under pressure.
Advanced computer skills.
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