Operations Coordinator

Job Description

The Branch Coordinator will support the Branch Manager in daily operations, coordinate appointments and client follow-ups, and promote treatments and services to achieve sales targets while ensuring an exceptional client experience.

Key Responsibilities

Support the Branch Manager in daily branch operations.
Handle incoming calls, online inquiries, and outbound client follow-ups.
Schedule, confirm, and follow up on appointments for doctors and therapists.
Promote and sell treatments, packages, and products through upselling and cross-selling.
Achieve sales, collection, lead conversion, and KPI targets.
Deliver excellent customer service, follow up on treatment satisfaction, and handle complaints.
Maintain accurate client records, treatment documentation, and signed consent forms.
Process client payments and prepare timely operational and sales reports.
Coordinate sales, marketing, and business development events.
Perform opening and closing duties and cover for the Branch Manager when required.

Requirements

3+ years of relevant experience.
Good communication skills.
Strong marketing and sales skills.
Ability to work effectively as part of a team.
Customer-focused and service-oriented approach.
Outgoing, energetic, and friendly personality.

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